Cancellations, Refunds & No-Shows

All Upgraded Rides reservations are prepaid at the time of booking. When you reserve a ride, that pickup time is set aside specifically for you and may prevent us from accepting another reservation.

Customer Cancellations

Plans change—we understand. Reservations canceled at least 24 hours before the scheduled pickup time will receive a full refund.

Cancellations made less than 24 hours before the scheduled pickup time will receive a 50% refund. The remaining 50% will be retained as a cancellation fee.

Passenger No-Shows

Passengers receive a complimentary 10-minute grace period after the scheduled pickup time. Please be ready to depart within this period.

If you have not arrived or contacted your driver by the end of the 10-minute grace period, the reservation may be considered a no-show, and the driver may leave.

For a no-show, 50% of the prepaid reservation price will be refunded, and the remaining 50% will be retained as a no-show fee.

Driver Cancellation or No-Show

If Upgraded Rides is unable to provide your scheduled transportation or your driver fails to arrive, you will receive a 100% refund of the amount paid for that ride.

If unexpected circumstances require us to cancel your reservation, we'll make every reasonable effort to contact you as soon as possible.

Refunds

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.