Upgraded Rides — Terms & Conditions
Last Updated: September 22, 2026
By booking transportation with Upgraded Rides, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and our Ride Policies & Expectations.
1. Reservations
Upgraded Rides provides pre-scheduled private transportation. All rides must be reserved in advance and are subject to driver and vehicle availability.
A reservation is not considered confirmed until the booking process has been completed and required payment has been received.
Customers are responsible for providing accurate pickup and destination addresses, pickup times, contact information, passenger counts, and any other information necessary to complete the reservation.
2. Payment
Reservations are prepaid at the time of booking unless otherwise arranged directly with Upgraded Rides.
The price shown and accepted at booking applies to the transportation described in the reservation. Customers should review all reservation details before submitting payment.
Tolls, parking fees, special access fees, or other charges should be disclosed and included in the quoted price whenever reasonably foreseeable.
Gratuities are optional and are never required.
3. Cancellations & Refunds
We understand that plans change.
Reservations canceled at least 24 hours before the scheduled pickup time are eligible for a 100% refund.
Reservations canceled less than 24 hours before the scheduled pickup time are eligible for a 50% refund. The remaining 50% will be retained as a cancellation fee because the reserved time may have prevented us from accepting another reservation.
Approved refunds will be returned to the original payment method. Processing times may vary depending on the customer's financial institution or payment provider.
4. Passenger No-Shows
Passengers receive a 10-minute grace period following their scheduled pickup time.
Customers should be ready to depart within this period. If the passenger has not arrived or contacted the driver by the end of the grace period, the reservation may be considered a no-show and the driver may leave.
A passenger no-show is eligible for a 50% refund, with the remaining 50% retained as a no-show fee.
Contacting the driver does not guarantee that the driver can remain beyond the scheduled pickup window. Additional waiting is at the driver's discretion and depends on subsequent reservations and scheduling requirements.
5. Upgraded Rides Cancellation or Driver No-Show
If Upgraded Rides is unable to provide the transportation you reserved or the assigned driver fails to arrive, the customer will receive a 100% refund for the affected ride.
When circumstances require us to cancel a reservation, we will make reasonable efforts to notify the customer as soon as possible.
6. Pickup Times & Delays
We make reasonable efforts to arrive at the scheduled pickup time. However, traffic, accidents, road closures, severe weather, mechanical issues, law-enforcement activity, and other circumstances outside our reasonable control may cause delays.
A reasonable delay caused by circumstances outside our control does not constitute a driver no-show.
Safety takes priority over maintaining an exact arrival time.
7. Additional Stops & Route Changes
All planned stops should be entered in the Notes section when booking your ride.
Additional stops requested after booking may not be possible because the vehicle may have another reservation following your trip.
Short, unplanned stops may be permitted at the driver's discretion when they do not substantially alter the route or interfere with another reservation.
Significant route changes, extended stops, or additional destinations not included in the original reservation cannot be guaranteed.
8. Passenger Capacity & Seat Belts
The current Upgraded Rides vehicle accommodates a maximum of four passengers.
The vehicle's legal passenger capacity may not be exceeded under any circumstances.
All passengers must use available seat belts and comply with applicable North Carolina passenger-restraint laws while the vehicle is in motion.
9. Children & Child Restraints
Parents and guardians are responsible for providing an appropriate child safety seat or booster seat when required by law.
Upgraded Rides does not currently provide child restraint systems.
A ride cannot proceed if a child requiring a child passenger restraint does not have an appropriate restraint available.
10. Smoking, Vaping, Food & Beverages
Smoking and vaping are prohibited in the vehicle.
Open beverages or containers likely to spill are not permitted. Complimentary bottled water may be provided.
Food may be permitted at the driver's discretion.
Consumption of alcoholic beverages and possession of open alcoholic beverage containers are prohibited in the vehicle.
11. Service Animals & Pets
Trained service animals are welcome. Service animals are not considered pets and are not subject to pet restrictions or additional pet-related charges.
Upgraded Rides does not routinely transport pets or other non-service animals. Customers wishing to travel with a pet should contact us before booking. Accommodation may be possible by prior arrangement depending on the circumstances.
12. Cleaning & Damage
Customers are responsible for excessive messes or damage caused by themselves, their guests, children, or non-service animals during a reservation.
If professional cleaning or repair is required because of vomiting, bodily fluids, spills, stains, smoking, burns, excessive dirt, intentional damage, or other conditions beyond ordinary vehicle use, the person who booked the reservation may be responsible for reasonable cleaning or repair costs.
Any requested reimbursement will be based on the nature and extent of the damage and may include documented professional cleaning or repair expenses.
Normal wear associated with ordinary passenger transportation will not result in a cleaning or damage charge.
13. Passenger Conduct
Passengers must behave in a manner that does not endanger or seriously disrupt the driver, other passengers, the vehicle, or members of the public.
Threatening, violent, abusive, discriminatory, sexually inappropriate, or seriously disruptive behavior will not be tolerated.
The driver may refuse to begin or may terminate a ride when the driver reasonably believes continuing the trip would create an unsafe situation.
A reservation terminated because of serious passenger misconduct may not be eligible for a refund.
14. Illegal or Unsafe Requests
Drivers will comply with applicable traffic and safety laws.
Passengers may not require or pressure a driver to speed, drive recklessly, carry more passengers than legally permitted, park illegally, transport prohibited items, or otherwise violate the law.
The driver may refuse any request that the driver reasonably considers illegal or unsafe.
15. Personal Belongings
Passengers are responsible for their personal belongings.
Please check the vehicle before leaving. Upgraded Rides will make reasonable efforts to locate and return items reported as lost but cannot guarantee recovery of items left behind.
16. Luggage
Passengers should disclose unusually large amounts of luggage or oversized items when making a reservation.
Transportation of luggage is subject to available cargo space and safe vehicle operation.
The driver may decline an item that cannot be safely transported in the vehicle.
17. Vehicle or Driver Changes
Although we make every reasonable effort to provide the expected driver and vehicle, circumstances such as illness, emergencies, maintenance, or mechanical problems may occasionally require a change.
If Upgraded Rides can provide a reasonably comparable replacement vehicle or qualified driver, the reservation may continue as scheduled.
If we cannot provide the reserved transportation, the customer will receive a full refund for the affected ride.
18. Weather & Unsafe Driving Conditions
Upgraded Rides reserves the right to delay or cancel transportation when weather, road conditions, government restrictions, or other circumstances make travel unsafe.
When Upgraded Rides cancels a ride because transportation cannot safely be provided, the customer will receive a full refund for the affected ride.
19. Accessibility
We will make reasonable efforts to accommodate passengers with disabilities.
Passengers who require additional assistance or accommodation are encouraged to provide relevant transportation-related information when booking so that we can prepare appropriately.
Service animals are welcome as described in these Terms.
20. Limitation Regarding Delays
Upgraded Rides will make reasonable efforts to provide timely transportation but cannot guarantee arrival at a destination at an exact time when delays result from circumstances outside our reasonable control.
Customers traveling for flights, appointments, events, or other time-sensitive commitments are responsible for selecting a pickup time that provides an appropriate travel-time cushion.
Nothing in these Terms is intended to waive or limit any right or remedy that cannot legally be waived under applicable law.
21. Agreement to Policies
By completing a reservation, the customer confirms that they have reviewed and agree to these Terms & Conditions and the Upgraded Rides Ride Policies & Expectations.
The person making the reservation is responsible for communicating applicable ride policies to other members of their party.
22. Changes to These Terms
Upgraded Rides may update these Terms & Conditions as the business, services, or legal requirements change.
The Terms in effect at the time a reservation is made will apply to that reservation.